Challenging Behaviour in Care Environments

One of the most difficult aspects of care work is dealing with challenging behaviour. At its most extreme, residential care staff have suffered over 6000 violent assaults in the last five years, but even low-level aggression and uncooperative behaviour takes a toll on staff energy and morale.

What’s worse, staff often don’t know how to respond to problem behaviour. They may feel under scrutiny and fear making the wrong decisions.

Reducing Restrictive Practices and Managing Challenging Behaviour in the Care Sector is an innovative and practical course designed to help care staff, restoring their confidence and making their work environment a happier and safer place for all.

Meeting the Restraint Reduction Training Standards

There is currently a focus on restraint reduction across the NHS, adult social care and education settings in the UK. Professional bodies and government departments now recognise the importance of reducing restraint wherever possible in therapeutic settings.

Building on the Use of Force Act (2018), NHS England has commissioned the Restraint Reduction Network to develop standards for the training, prevention and use of restrictive interventions.  These Standards will be mandatory for all  restrictive intervention training that is delivered to NHS-commissioned services (England only) for people with mental health conditions, learning disabilities, autistic people and people living with dementia in England.  Implementation begins in April 2020.

The Standards focus on the human rights, restraint reduction, prevention, de-escalation, safe use and recovery. They have been written to apply across health and social care services, as well as education settings.

Before you book a training course on restraint reduction, it’s therefore vital to ensure that the trainer is in full compliance with the new standards.With that in mind, Reducing Restrictive Practices and Managing Challenging Behaviour in the Care Sector has been designed in accordance with the both the spirit and the substance of the Standards. Please view or download the document attached to see how the course content has been mapped to the Standards.

Meeting Children’s Homes Regulations and Ofsted Standards

This course also supports the managers and staff in children’s homes in meeting the Children’s Homes (England) Regulations 2015. It helps those involved to see where their practice is currently meeting the Quality Standards and where they need to address shortcomings. The course therefore helps residential child care providers to meet their next Ofsted inspection with confidence.

The course content has been carefully mapped to both the Children’s Home Regulations and the Ofsted Inspection Framework. Please see the attached document for details.

The Course: Reducing Restrictive Practices and Managing Challenging Behaviour in the Care Sector

Course Summary

This course helps those working in the care sector to understand, anticipate, de-escalate and manage problematic behaviour. It uses the Carnegie ABC System, a restorative approach that’s proven successful in a range of care sector and other environments.

Who should take this course?

This course is suitable for all staff who work within the care system, including management teams. Examples include those working in residential homes, nursing homes, other facilities as well as those supporting users in their own homes.

Duration and delivery

The course is designed to be delivered within a single day. Trainees will benefit from a mixture of expert-led sessions and interactive tasks in which they will discuss how the principles can be applied to their own care environments.

Course Content

  • Understanding Behaviour: Trainees will learn about their psychological responses to challenging behaviour, the needs and wants of the service user, the reasons why behaviour can escalate and how to plan for and manage it.
  • Communication: Staff will learn how to effectively communicate with service users and realise the impact of body language, tone of voice and facial expressions through an understanding of Betaris Box (Behaviour Cycle).
  • De-escalation and re-regulation:
    1. De-escalation techniques for use in the workplace
    2. Environment management and dynamic risk assessing.
    3. Forms and language of aggression
    4. Re-regulating behaviour using individual plans and ABC charting.
  • Restrictive and non-restrictive physical intervention: Staff will learn about the law and the use of reasonable force in the workplace.
  • Restorative practice: users will learn the skills required to provide a restorative environment within the workplace.

Find Out More

Contact us today for bookings or more information on this course.


The right course. The right trainers.

The Carnegie ABC system was developed, tested and refined by head teacher and trainer Nichola Lochery. Initially developed for schools, the system proved remarkably successful in transforming how teachers understood and managed behaviour. However, the ABC Carnegie system can be adapted to many other environments where a duty of care coincides with challenging behaviour. This version of the course has been adapted for care sector staff.

IBA UK’s trainers have a wealth of experience in delivering security, staff safety and behaviour management courses. We have worked successfully with staff from many environments, helping their staff to feel more confident and better equipped to deal with challenging situations.

Bespoke Courses & Dates

You can book any of our courses to be run at a venue of your choosing. Let us know where and when you'd like the course to be run and we'll do our best to accommodate you.

Contact us online

Call us: 01793 855090

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