Course Summary

Who should take this course?

Highfield e-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

How long does the course take?

Most trainees will complete the course in 20 – 40 minutes.

How is the course assessed and accredited?

The course provides the teaching and materials necessary for CPD and training purposes. Multiple-choice questions are provided so that learners can test their knowledge and understanding. However, please note that this is not the same as accreditation.

If a learner wishes to accredit this learning, he/she will need to take an examination with the appropriate board and be supervised remotely. These services are available from IBA UK at a reasonable rate – please contact us for details.

What do you need to carry out the course?

No prior knowledge is needed.

The e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on and work their way through the course, along with the scenarios that provide them with real-life context.

What does the course cover?

  • What is workplace conflict?
  • Responses to conflict
  • Cultural differences
  • Different ego types
  • Breakdowns in communication
  • The behavioural cycle
  • The PEACE model
  • Conflict with customers
  • The HEAT technique
  • Patterns of behaviour
  • Distance zones
  • Physical conflict warning and danger zones
  • Impact factors
  • The BAP strategy

 

 

Prices

Prices from £5 + VAT per learner.

The price of training reduces with the number of learners you book with us. The more you book, the more you save! Please call us for details.

Course prices do not include accreditation. If you wish to gain accreditation for the course, we can arrange for exam board registration and remote invigilation for the assessment. Contact us for details.

Online Courses with IBA UK and Highfield Online Training

IBA UK have teamed up with Highfield Qualifications, the UK's leading supplier of compliance e-learning courses and specialists in online corporate training solutions. All courses draw on the knowledge and expertise of acknowledged industry experts.

E-learning courses make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of the e-learning courses use interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations.

E-learning courses typically include:

  • interactive exercises/gaming
  • media-rich content
  • interactive 3D scenarios
  • content provided by market leading experts
  • relevant photography and illustrations
  • multi-generational content and style.


Upcoming Training Courses

Jan
16
Sat
all-day SIA Level 2 Award – Door Supervi... @ IBAUK
SIA Level 2 Award – Door Supervi... @ IBAUK
Jan 16 – Jan 17 all-day
Highfield Level 2 Award for Working as a Door Supervisor in the Private Security Industry (RQF) Course Code: CQ395550 Please note – no new registrations after 31st March 2021 Download full course details or visit the training page. Under the Private Security Industry Act 2001, all door supervisors must hold a licence to practice, issued by the Security Industry Authority (SIA). To work as a door supervisor you need to apply for a SIA licence. You cannot get your SIA licence without first attending this training course and gaining the Door Supervisor qualification. Once you have your licence you can start earning and have an exciting career in the security industry earning rates of between £8-10 per hr, and salaries…
Jan
23
Sat
all-day SIA Level 2 Award – Door Supervi... @ IBAUK
SIA Level 2 Award – Door Supervi... @ IBAUK
Jan 23 – Jan 24 all-day
Highfield Level 2 Award for Working as a Door Supervisor in the Private Security Industry (RQF) Course code CQ395550 Please note – no new registrations after 31 March 21 Download full course details or visit the training page. Under the Private Security Industry Act 2001, all door supervisors must hold a licence to practice, issued by the Security Industry Authority (SIA). To work as a door supervisor you need to apply for a SIA licence. You cannot get your SIA licence without first attending this training course and gaining the Door Supervisor qualification. Once you have your licence you can start earning and have an exciting career in the security industry earning rates of between £8-10 per hr, and salaries…
Jan
30
Sat
all-day SIA Level 2 Award – Door Supervi... @ IBAUK
SIA Level 2 Award – Door Supervi... @ IBAUK
Jan 30 – Jan 31 all-day
Highfield Level 2 Award for Working as a Door Supervisor in the Private Security Industry (RQF) Download full course details or visit the training page. Under the Private Security Industry Act 2001, all door supervisors must hold a licence to practice, issued by the Security Industry Authority (SIA). To work as a door supervisor you need to apply for a SIA licence. You cannot get your SIA licence without first attending this training course and gaining the Door Supervisor qualification. Once you have your licence you can start earning and have an exciting career in the security industry earning rates of between £8-10 per hr, and salaries of £19K+ year. Qualification Structure This qualification consists of four units, which learners…
Feb
8
Mon
all-day CCTV Training, SIA Level 2 @ IBAUK Headquarters
CCTV Training, SIA Level 2 @ IBAUK Headquarters
Feb 8 – Feb 10 all-day
CCTV Training, SIA Level 2 @ IBAUK Headquarters
Highfield Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) within the Private Security Industry (RQF) Course no: CQ395557 No new registrations after 31st March 2021 You cannot get your SIA licence without first attending this training course and gaining the CCTV qualification. Once you have your licence you can start earning and have an exciting career in the security industry earning rates of between £8-10 per hr, and salaries of £19K+ year. For full course details, download the pdf or go to the course page or download the pdf. Duration Courses are delivered over three days, 8.30am to 5.30pm. Plus, for those who do not hold the Unit 1 ‘Working in the Private Security Industry’ already,…

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Call us: 01793 855090