Who should take this course?
Highfield e-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.
The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.
How long does the course take?
Most trainees will complete the course in 20 – 40 minutes.
How is the course assessed and accredited?
The course provides the teaching and materials necessary for CPD and training purposes. Multiple-choice questions are provided so that learners can test their knowledge and understanding. However, please note that this is not the same as accreditation.
If a learner wishes to accredit this learning, he/she will need to take an examination with the appropriate board and be supervised remotely. These services are available from IBA UK at a reasonable rate – please contact us for details.
What do you need to carry out the course?
No prior knowledge is needed.
The e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on and work their way through the course, along with the scenarios that provide them with real-life context.
What does the course cover?
- What is workplace conflict?
- Responses to conflict
- Cultural differences
- Different ego types
- Breakdowns in communication
- The behavioural cycle
- The PEACE model
- Conflict with customers
- The HEAT technique
- Patterns of behaviour
- Distance zones
- Physical conflict warning and danger zones
- Impact factors
- The BAP strategy
The price of training reduces with the number of learners you book with us. The more you book, the more you save! Please call us for details.
Course prices do not include accreditation. If you wish to gain accreditation for the course, we can arrange for exam board registration and remote invigilation for the assessment. Contact us for details.
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You can book any of our courses to be run at a venue of your choosing. Let us know where and when you'd like the course to be run and we'll do our best to accommodate you.Contact us online
Call us: 01793 855090