Course Summary

Who should take this course?

Highfield e-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

How long does the course take?

Most trainees will complete the course in 20 – 40 minutes.

How is the course assessed and accredited?

The course provides the teaching and materials necessary for CPD and training purposes. Multiple-choice questions are provided so that learners can test their knowledge and understanding. However, please note that this is not the same as accreditation.

If a learner wishes to accredit this learning, he/she will need to take an examination with the appropriate board and be supervised remotely. These services are available from IBA UK at a reasonable rate – please contact us for details.

What do you need to carry out the course?

No prior knowledge is needed.

The e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on and work their way through the course, along with the scenarios that provide them with real-life context.

What does the course cover?

  • What is workplace conflict?
  • Responses to conflict
  • Cultural differences
  • Different ego types
  • Breakdowns in communication
  • The behavioural cycle
  • The PEACE model
  • Conflict with customers
  • The HEAT technique
  • Patterns of behaviour
  • Distance zones
  • Physical conflict warning and danger zones
  • Impact factors
  • The BAP strategy

 

 

Prices

Prices from £5 + VAT per learner.

The price of training reduces with the number of learners you book with us. The more you book, the more you save! Please call us for details.

Course prices do not include accreditation. If you wish to gain accreditation for the course, we can arrange for exam board registration and remote invigilation for the assessment. Contact us for details.

Online Courses with IBA UK and Highfield Online Training

IBA UK have teamed up with Highfield Qualifications, the UK's leading supplier of compliance e-learning courses and specialists in online corporate training solutions. All courses draw on the knowledge and expertise of acknowledged industry experts.

E-learning courses make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of the e-learning courses use interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations.

E-learning courses typically include:

  • interactive exercises/gaming
  • media-rich content
  • interactive 3D scenarios
  • content provided by market leading experts
  • relevant photography and illustrations
  • multi-generational content and style.


Upcoming Training Courses

Jul
4
Mon
all-day Level 2 Award for Personal Licen...
Level 2 Award for Personal Licen...
Jul 4 all-day
This fully remote course incorporates e-learning and a remote assessment. Please check the web page for further details, or get in touch. You can book this course online. Please ensure you’re booking the right course and assessment, depending on whether you will be working in England or Scotland. This is the APLH course for England – if you intend to work in Scotland, you need the SCPLH course.
all-day Level 2 Award for Personal Licen...
Level 2 Award for Personal Licen...
Jul 4 all-day
This fully remote course incorporates e-learning and a remote assessment. Please check the web page for further details, or get in touch. You can book this course online. Please ensure you’re booking the right course and assessment, depending on whether you will be working in England or Scotland. This is the SCPLH course for Scotland – if you intend to work in England, you need the APLH course.
Jul
8
Fri
all-day Emergency First Aid at Work (1 D...
Emergency First Aid at Work (1 D...
Jul 8 all-day
Please check documentation for relevant course entry requirements. This is a blended course, incorporating e-learning and a one-day practical session. Please check the web page for further details, or get in touch. You can also book this course online. Discounts are applied for bookings of more than one candidate — the more candidates book, the more you save! 25% off for bookings of 12 or more.
13:00 Highfield Level 2 Award for Secu...
Highfield Level 2 Award for Secu...
Jul 8 @ 13:00 – 17:30
Please check documentation for relevant course entry requirements. This course is delivered by blended learning, with only one hour attendance to complete the 50 mins of Top Up Training Multiple Choice Exams. Please check the web page for further details, or get in touch. Discounts are applied for bookings of more than one candidate — the more candidates book, the more you save! 25% off for bookings of 12 or more.

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Bespoke Courses & Dates

You can book any of our courses to be run at a venue of your choosing. Let us know where and when you'd like the course to be run and we'll do our best to accommodate you.

Contact us online

Call us: 01793 855090