Highfield e-learning has worked closely with some of the leading experts in the field of customer service to produce an e-learning course that covers the full knowledge elements of the Level 2 Award in Customer Service. Learners will receive a personalised Highfield quality endorsed certificate upon completion of this course.

Who should take this course?

This course is suitable for anyone working in a role where they deal with customers, including commercial and not-for-profit organisations. It is particularly beneficial for anyone needing a customer service qualification to demonstrate their commitment to customer service and understanding of the ideas.

Course Content

The customer service course is a total of 4 modules written specifically to cover the entire knowledge element of the level 2 award. These modules are as follows:

1. Customer service principles
2. Customers’ needs and expectations
3. Behaviour and interpersonal skills
4. Responding to problems and complaints


Contact us for pricing details. The price of training reduces with the number of trainees you book with us. The more you book, the more you save!

Online Courses with IBA UK and Highfield Qualifications

Online courses can be a convenient method of acquiring skills in customer service. But you need a tried-and-trusted system, delivered by professionals in their field.

That's why IBA UK have teamed up with Highfield Qualifications, the UK's leading supplier of compliance e-learning courses, and specialists in online corporate training solutions. In compiling this course, Highfield Qualifications drew upon the knowledge and expertise of experts in customer service.