For many staff involved in the care of others, facing verbal and physical aggression is becoming a fact of life. To take just three examples,

Again and again, staff in these and other workplaces are being asked to deal with challenging behaviour they are ill-equipped to deal with. However, IBA UK now offers a solution for organisations struggling to protect both their staff and their clients.

Experts in the safe, legal use of force

With our professional positive handling service, our trained personnel will act to support your staff. They are skilled at defusing all types of potentially confrontational situations, and can often prevent aggression from escalating in the first place.

Our staff are experts in the safe, legal use of force. When it’s appropriate or necessary, they can prevent clients from damaging themselves or others. The techniques used take full account of Human Rights, Health and Safety and other legislation.

Our positive handling services mean that staff feel secure and supported, and spend more time at their primary function instead of dealing with difficult behaviour. And when there is an incident, they don’t have to navigate their way through the ethical, legislative and safety minefields of holding and restraint.

If you’re interested in what our positive handling service can do for your organisation and your staff, contact us today.


Upcoming Training Courses

all-day Counter-Terrorism Awareness @ IBA
Counter-Terrorism Awareness @ IBA
Jul 1 all-day
Threat and Risk Management Following on from the incidents as recently as in Paris in November 2015 and in March in Brussels the threat of a terrorist attack is a very real and serious danger.  The current threat level is ‘severe’ which indicates the threat to the UK (England, Wales, Scotland and Northern Ireland) from international terrorism is severe and that an attack is highly likely.  We may all be a potential target for terrorists, from large scale co-ordinated attacks by extremist organisations to hate campaigns waged by individuals. Qualification Structure The traditional view of a terror campaign being targeted at government locations has changed, and it is now acknowledged that it is the public which is often the terrorist’s target. …
09:00 HABC Emergency Paediatric First Aid
HABC Emergency Paediatric First Aid
Jul 1 @ 09:00 – 16:00
HABC Level 3 Award in Emergency Paediatric First Aid (QCF) Who is this qualification for? This qualification is aimed at individuals wishing to gain the knowledge and skills required to enable them to provide effective emergency paediatric first aid. It is intended for learners such as parents and relatives, pre-school or nursery staff, toddler group volunteers, childminders and nannies, au pairs and foster parents, or those responsible for caring for infants and children who are not required to have an Ofsted/EYFS qualification, but want to learn about emergency paediatric first aid. How long will it take? To complete this qualification learners should expect to undertake 10 hours of learning, with a minimum contact time, excluding breaks of 6 hours.…
all-day Level 2 Award – Door Supervisor ...
Level 2 Award – Door Supervisor ...
Jul 15 – Jul 16 all-day
This course runs over 2 weekends. Coursework is to be completed prior to attending the course in Wootton Bassett. The HABC Level 2 Award in Door Supervision has four units: Unit 1: Working in the Private Security Industry Unit 2: Working as a Door Supervisor Unit 3: Conflict Management for the Private Security industry Unit 4: Physical Intervention Skills for the Private Security Industry
all-day Level 2 Door Supervisor Upskilli...
Level 2 Door Supervisor Upskilli...
Jul 22 – Jul 23 all-day
This course is for certain licence renewals.  You will need to take this extra training if: your qualification was awarded before June 2010, or; your qualification was awarded between June and September 2010 and your training course did not include the physical intervention skills module. You do not need to take this extra training if: your qualification was awarded after September 2010, or; your qualification certificate says “[Awarding body name] Level 2 Award in Door Supervision (QCF)”. Unit 1: Physical Intervention Skills for the Private Security Industry This unit is assessed in two parts. Part one is a written and practical test and part two is a written test set by HABC and marked by the tutor. 1. Understand physical…


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You can book any of our courses to be run at a venue of your choosing. Let us know where and when you'd like the course to be run and we'll do our best to accommodate you.

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Call us: 01793 855090