Course Summary

Who should take this course?

Highfield e-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.

The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.

How long does the course take?

Most trainees will complete the course in 20 – 40 minutes.

How is the course assessed and accredited?

The course provides the teaching and materials necessary for CPD and training purposes. Multiple-choice questions are provided so that learners can test their knowledge and understanding. However, please note that this is not the same as accreditation.

If a learner wishes to accredit this learning, he/she will need to take an examination with the appropriate board and be supervised remotely. These services are available from IBA UK at a reasonable rate – please contact us for details.

What do you need to carry out the course?

No prior knowledge is needed.

The e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on and work their way through the course, along with the scenarios that provide them with real-life context.

What does the course cover?

  • What is workplace conflict?
  • Responses to conflict
  • Cultural differences
  • Different ego types
  • Breakdowns in communication
  • The behavioural cycle
  • The PEACE model
  • Conflict with customers
  • The HEAT technique
  • Patterns of behaviour
  • Distance zones
  • Physical conflict warning and danger zones
  • Impact factors
  • The BAP strategy

 

 

Prices

Prices from £5 + VAT per learner.

The price of training reduces with the number of learners you book with us. The more you book, the more you save! Please call us for details.

Course prices do not include accreditation. If you wish to gain accreditation for the course, we can arrange for exam board registration and remote invigilation for the assessment. Contact us for details.

Online Courses with IBA UK and Highfield Online Training

IBA UK have teamed up with Highfield Qualifications, the UK's leading supplier of compliance e-learning courses and specialists in online corporate training solutions. All courses draw on the knowledge and expertise of acknowledged industry experts.

E-learning courses make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of the e-learning courses use interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations.

E-learning courses typically include:

  • interactive exercises/gaming
  • media-rich content
  • interactive 3D scenarios
  • content provided by market leading experts
  • relevant photography and illustrations
  • multi-generational content and style.


Upcoming Training Courses

Aug
19
Wed
all-day HABC Level 3 Award in First Aid ...
HABC Level 3 Award in First Aid ...
Aug 19 – Aug 21 all-day
Timings: On each day, the course runs from 9:30 – 4:30 with breaks. Qualification Overview Comprehensive understanding of first aid along with an understanding of how important medical/environmental intelligence is when dealing with a range of casualties. This qualification is the ideal course that can be specifically related to specialist roles such as SIA Close Protection Operatives and SIA licensed Door Supervisors, and SIA licensed Security Operatives and anyone who works in remote areas, hostile environments or where there could be mass casualties. It meets the SIA requirements for CP licence/renewals first aid qualification and re/qualification. Further information on this qualification Qualification Structure This qualification consists of three mandatory units, which learners must complete successfully in order to achieve the…
Sep
14
Mon
all-day CCTV Training, SIA Level 2 @ IBAUK Headquarters
CCTV Training, SIA Level 2 @ IBAUK Headquarters
Sep 14 – Sep 16 all-day
CCTV Training, SIA Level 2 @ IBAUK Headquarters
Highfield Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) within the Private Security Industry (RQF) You cannot get your SIA licence without first attending this training course and gaining the CCTV qualification. Once you have your licence you can start earning and have an exciting career in the security industry earning rates of between £8-10 per hr, and salaries of £19K+ year. For full course details, download the pdf or go to the course page or download the pdf. Duration Courses are delivered over three days, 8.30am to 5.30pm. Plus, for those who do not hold the Unit 1 ‘Working in the Private Security Industry’ already, learners will be required to complete distance learning for Unit…
Sep
16
Wed
all-day HABC Level 3 Award in First Aid ...
HABC Level 3 Award in First Aid ...
Sep 16 – Sep 18 all-day
Timings: On each day, the course runs from 9:30 – 4:30 with breaks. Qualification Overview The qualification is designed for those learners already working or preparing to work in industry who have been identified within the company’s risk assessment of First Aid. Topics covered include: the roles and responsibilities of the First Aider; assessing an incident, recognising signs and symptoms of injury and illness, assisting a casualty who is suffering from major injury and illness, chest injuries, spinal injuries and anaphylaxis. The qualification is assessed via on-going oral questioning, and end of course theory test and practical demonstration. This is an RQF qualification. Further information on this qualification Qualification Structure This qualification consists of two mandatory units, which learners must…
all-day HABC Level 3 Award in First Aid ...
HABC Level 3 Award in First Aid ...
Sep 16 – Sep 18 all-day
Timings: On each day, the course runs from 9:30 – 4:30 with breaks. Qualification Overview Comprehensive understanding of first aid along with an understanding of how important medical/environmental intelligence is when dealing with a range of casualties. This qualification is the ideal course that can be specifically related to specialist roles such as SIA Close Protection Operatives and SIA licensed Door Supervisors, and SIA licensed Security Operatives and anyone who works in remote areas, hostile environments or where there could be mass casualties. It meets the SIA requirements for CP licence/renewals first aid qualification and re/qualification. Further information on this qualification Qualification Structure This qualification consists of three mandatory units, which learners must complete successfully in order to achieve the…

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