Highfield e-learning has worked closely with some of the leading experts in the field of customer service to produce an e-learning course that covers the full knowledge elements of the Level 2 Award in Customer Service. Learners will receive a personalised Highfield quality endorsed certificate upon completion of this course.
Who should take this course?
This course is suitable for anyone working in a role where they deal with customers, including commercial and not-for-profit organisations. It is particularly beneficial for anyone needing a customer service qualification to demonstrate their commitment to customer service and understanding of the ideas.
The customer service course is a total of 4 modules written specifically to cover the entire knowledge element of the level 2 award. These modules are as follows:
1. Customer service principles
2. Customers’ needs and expectations
3. Behaviour and interpersonal skills
4. Responding to problems and complaints